FAIM added values 

Why FAIM works?
FAIM is a unique way of demonstrating that an international moving company has a verifiable commitment to providing a total quality service.

It differs from other widely accepted standards such as ISO, in that it is geared specifically to the international moving industry and embraces all financial, operational and general management activities of a company. Whereas ISO, for example, is concerned with the establishment of any given system or process (which can even be geared to a specific and minor item such as packing materials rather than a company's entire operations) and the application of that system, FAIM aims to be more objective. ISO enables a company to set its own standard, while FAIM requires a company to meet its standard. From that point of view, the two take an opposite attitude.

Some 500 aspects of a company's operations, divided into 16 key parameters, are covered by the FAIM process. It ranges from operational procedures through to handling claims, from the timely and accurate delivery of quotations to satisfactory and accurate billing. Financial, HR, environmental, customer service and operational practices are all covered.

A key element of the FAIM process is that participating companies are independently audited by Ernst & Young. Trained representatives of the management consultancy visit companies on site and spend a day going through all aspects of its operations to check compliance with the FAIM requirements.

This includes random inspection of files, interviews with staff, testing the procedures adopted, reviewing staff turnover ratios and investigating financial and operational controls. A physical inspection of warehouses and vehicles is also included

The inspection is conducted every two years. FIDI is not involved with these audits at all, ensuring their impartiality and confidentiality. The parameters adopted for FAIM were drafted by a founding committee of specialist international movers, representing different size companies, from all over the world. The purpose was to create a standard which is demanding, but universally achievable by a company professing to have a commitment to quality.

The added value that FAIM brings to a client is that the audited company follows proven quality guidelines in all aspects of its management. While many companies do have a commitment to quality, the standards are invariably set by themselves and self-monitored. Under these circumstances, such standards cannot be objective. The danger is that companies may be using well established practices which are not necessarily in the interest of the client.

FAIM is entirely objective, requiring companies to conform to international standards. The data obtained from these site inspections is now being used for a global benchmarking program which will enable FAIM holders to match their performance against other companies around the world. In the longer term this will enable the quality barrier to be raised till higher.