Welcome to the Australian International Movers Association

Dispute Arbitration

AIMA members are bound by a consumer dispute arbitration process. The process is administered by AFRA (Australian Furniture Removers Association) & in the event that a settlement cannot be reached, AFRA can refer the matter to be assessed & adjudicated by its independent tribunal panel.

The AFRA Tribunal’s decision is binding upon the AIMA member.

Should you have a dispute with an AIMA member and wish to have the matter reviewed and arbitrated upon by AFRA, please submit your details below & an AFRA representative will respond to you directly within 2 working days.

Alternatively you can phone AFRA on 1800 671 806.

AIMA Dispute Arbitration Request Form

Please provide a daytime phone number
Company name of the AIMA member with whom the dispute relates

Frequently Asked Questions

Are all personal effects shipments into Australia subject to mandatory quarantine inspection?

Yes – Australia is in the fortunate situation of being one of the few countries relatively free of common pests and diseases found in other countries. For this reason, the Australian Government has mandated that all unaccompanied shipments of used personal effects, motor vehicles and vessels be screened and physically inspected at approved and licenced unpacking depots by Department of Agriculture and Water Resources inspection officers.

Why is there a fee for the mandatory quarantine inspection?

The Department of Agriculture and Water Resources will only permit the unpacking of imported personal effects to occur within the confines of specially licenced and approved warehouses with adequate contamination containment measures, trained and accredited warehouse staff and the required electronic interface reporting systems. The fees for quarantine inspection, clearance and attendance charged by AIMA members cover the cost of annual depot licencing, use of bonded warehouse space, attendance and inspection fees for DAWR inspection officers and required interface software licencing.