AIMA members are bound by a consumer dispute arbitration process. The process is administered by AFRA (Australian Furniture Removers Association) & in the event that a settlement cannot be reached, AFRA can refer the matter to be assessed & adjudicated by its independent tribunal panel.
The AFRA Tribunal’s decision is binding upon the AIMA member.
Should you have a dispute with an AIMA member and wish to have the matter reviewed and arbitrated upon by AFRA, please submit your details below & an AFRA representative will respond to you directly within 2 working days.
Alternatively you can phone AFRA on 1800 671 806.