Welcome to the Australian International Movers Association

Privacy Policy

AIMA is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Policy describes our current policies and practices in relation to the collection, handling, use and disclosure of personal information. It also deals with how you can complain about a breach of the privacy laws, access the personal information we hold about you and have that information corrected (where necessary).

What information do we collect and how do we use it?

If you wish to lodge a complaint against an AIMA member or apply to have your case determined by the AIMA/AFRA consumer tribunal, we will need to you provide some limited personal information, this can include your name, address, contact details and a copy of the removal contract and any communications you may have had with the AIMA member.

We may use your information to enable us to manage your request. We may communicate with you by mail or electronically unless you tell us that you do not wish to receive electronic communications.

What sort of information do we collect from our website?

Web data - AIMA does not engage in website analytics or produce cookies or other identifiable internet tracking or session recording.

What if you don’t provide some information to us?

If you do not provide us with some or all of the information that we ask for, we may not be able to resolve your issue or complaint.

How do we hold and protect your information?

We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal requirements.

We hold the information we collect from you in our secure server.

We ensure that your information is safe by using a state of the art firewall. We maintain physical security over our paper and electronic data and premises, by using locks and security systems.

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to others. We may disclose your information to the AIMA member concerned, insurers or insurance agents/brokers.

We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.

How can you check, update or change the information we are holding?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete.

If you wish to access or correct your personal information please write to the AIMA/AFRA Administration Manager at [email protected]

We do not charge for receiving a request for access to personal information or for complying with a correction request.

What happens if you want to complain?

If you have any concerns about whether we have complied with the Privacy Act or this Privacy Policy when collecting or handling your personal information, please write to our Privacy Officer Mr Joe Lopino at [email protected]

We will consider your complaint through our internal complaints resolution process and we will try to respond with a decision within 14 days.

Your consent

By asking us to assist you with your enquiry regarding the services provided by AIMA members you consent to the collection and use of the information you have provided to us for the purposes described above.

Frequently Asked Questions

Are all personal effects shipments into Australia subject to mandatory quarantine inspection?

Yes – Australia is in the fortunate situation of being one of the few countries relatively free of common pests and diseases found in other countries. For this reason, the Australian Government has mandated that all unaccompanied shipments of used personal effects, motor vehicles and vessels be screened and physically inspected at approved and licenced unpacking depots by Department of Agriculture and Water Resources inspection officers.

Why is there a fee for the mandatory quarantine inspection?

The Department of Agriculture and Water Resources will only permit the unpacking of imported personal effects to occur within the confines of specially licenced and approved warehouses with adequate contamination containment measures, trained and accredited warehouse staff and the required electronic interface reporting systems. The fees for quarantine inspection, clearance and attendance charged by AIMA members cover the cost of annual depot licencing, use of bonded warehouse space, attendance and inspection fees for DAWR inspection officers and required interface software licencing.